How we handle personal information
Last updated: 10 July 2026
When you trust Inlight IT with your personal information, you expect us to protect it and keep it safe. We understand the importance of protecting your privacy and your rights as an individual when it comes to personal information.
Inlight IT is bound by the Privacy Act 1988 (Cth) and complies with the Australian Privacy Principles (APPs), which govern how we collect, use, hold and disclose your personal information.
This Privacy Policy applies to all individuals we deal with, including clients, prospects, vendors, candidates and other parties related to our commercial activities. Please review this policy regularly, as we may update it from time to time.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include contact details, employment information, communications with us, account information, website usage data and technical information connected with enquiries or service delivery.
How We Collect Personal Information
We collect your personal information lawfully, fairly, and where practicable, directly from you or from someone acting on your behalf.
We may collect personal information when you:
- Access and use our website
- Speak to our team or express interest in our services
- Use email, phone, or other means to communicate with us
- Submit documents or forms, such as enquiries, contracts, or orders
We may also collect personal information from third parties, such as:
- Vendors, resellers, and other commercial counterparties
- Publicly available sources
- Credit reporting agencies, government bodies, or law enforcement
- Recruitment agencies, if you apply for a role with us
What Personal Information We Collect
We may collect details including:
- Your name, company, and job title
- Email address, phone number, and mailing address
- Payment, billing, or transactional details
- Usage or technical data, such as IP address, browser type, and cookies
- Communications and preferences
Where we provide managed IT, cybersecurity, Microsoft 365, cloud, network, backup or infrastructure services, we may also handle technical and operational information connected with the environments we support. This may include user account details, device information, system logs, support tickets, access records, configuration information, security alerts and other information required to provide and manage our services.
Why We Collect, Hold, Use and Disclose Personal Information
We collect and use your personal information to:
- Provide our services and support the environments we operate
- Respond to your enquiries and requests
- Process payments and manage accounts
- Improve our services and the experience of working with us
- Send marketing or relationship communications where permitted
- Conduct business operations and meet legal or regulatory obligations
- Recruit and evaluate candidates if you apply for a role
You can unsubscribe from marketing emails at any time by following the instructions at the bottom of those emails.
Overseas Disclosure
Some of the technology platforms and service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with applicable privacy obligations and appropriate security standards.
Where we engage overseas service providers, we apply contractual and operational controls intended to maintain the protections required under the Australian Privacy Principles.
How We Protect Your Information
We use administrative, technical and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include:
- Access controls and identity-based access policies
- Secure systems and managed infrastructure
- Staff confidentiality obligations and security awareness
- Monitoring and review of security practices
Cookies and Tracking Technologies
Our website uses cookies to remember user preferences, improve site functionality and user experience, and analyse aggregate website traffic and trends.
You can control cookie settings through your browser. Please note that disabling cookies may affect some features of our website.
Third-Party Disclosure and Links
We do not sell or trade your personal information. We may share information with trusted service providers strictly to support our operations, such as cloud hosting, email and communications platforms, security tooling, payment processing, professional advisers and operational support providers.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
Accessing and Correcting Your Information
You may request access to personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding to a request.
To make a request, please contact us at contact@inlightit.com.au or call 1300 926 981. We aim to respond promptly and within the timeframes required under the Privacy Act.
In some circumstances we may decline a request, for example where access would be unlawful, would unreasonably affect another individual's privacy, or where we are required to refuse access by law. Where we decline, we will provide reasons in accordance with the Australian Privacy Principles.
How We Handle Privacy Complaints
If you have concerns about how we handle your personal information, or believe we have breached the Australian Privacy Principles, please contact us. We aim to resolve complaints promptly and fairly.
You can also contact the Office of the Australian Information Commissioner (OAIC):
GPO Box 5218, Sydney NSW 2001
1300 363 992
Changes to This Privacy Policy
Any updates to this Privacy Policy will be published on our website at inlightit.com.au. We encourage you to check back periodically to stay informed.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at contact@inlightit.com.au or call 1300 926 981.